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Terms of booking and staying

Terms and conditions

Terms of booking and staying

Terms of booking an apartment, villa, hotel in Nerja.

Prior reservations can be made verbally at the office StarNerja, by phone, through instant messaging: e-mail, Skype or traditional mail. After the initial order, the waiting time for booking in writing of the offer may not last longer than 3 days.

Reservations can be made on-line (where it is available) from the website www.StarNerja.com  - the customer receives confirmation automatically. Another way is to fill up an order form from the above pages. Link to order form: http://starnerja.com/en/forms/client

If you will be given all the personal information needed for contract orders are accepted exceptionally ordinary sent e-mail.
Reservations are full on receipt of the deposit by the company Star, SL

Terms of payment:
Payment terms depend on the accommodation, type of accommodation, type of offers (Last Minute, First Minute or any other offer.) With every booking of accommodation is established and the method of payment amount for the advance, shown on the booking confirmation or additional e-mail.

Terms of payment for accommodation in StarNerja:
After receiving written confirmation (by e-mail, fax) within 3 days must be made a prepayment of 30% of the estimated amount of the costs of accommodation and possible additional services requested. No receipt of payments on account within 10 days from the date of dispatch, receipt of confirmation will remove the booking. Take advantage of special offers and discounts is only possible when all the terms, conditions and booking fees are kept.

Prepayment of 30% or other required height, must be made by bank transfer. Number and address of  bank account STAR S.L. is on the reservation confirmation received. Sulfated part payment of 70%, make 10 days before arrival - by bank transfer or (by prior arrangement only) cash in the office of Star, SL on arrival.
In either case, the customer is obliged to send via e-mail or fax your bank transfer document.

Cancellation of service and accommodation at Star SL, in Nerja:

  • Cancellation up to 180 days before arrival - full prepayment refund (minus handling costs and transfers, minimum 10, - Euro).
  • Cancellation 179 days up to 60 days before arrival - 50% refund of prepayment (minus handling and transfer costs, 10, - Euro)
  • Cancellation 59 days to 30 days before arrival - 25% refund of the prepayment. (deducting handling and transfer costs, 10, - Euro)
  • Cancellation 29-15 days up to the day of arrival, the prepayment made is not refundable.
  • Cancellation 14 days until the day of arrival, the customer is obliged to pay the entire amount for the booked stay.

We recommend concluding an insurance contract in the event of cancellation.

No information about the resignation and calling in the forecast for the day on which the contract began booking date, without informing the landlord, the company STAR, SL to resign, causing the need to make full payment for the entire booked period and place of accommodation, according to the received confirmation that the rental agreement.

The above prices include:
1. IVA - 10% (10% VAT)
2. Bed linen, towels, kitchen cloths, and the supply of toilet paper every 7 days (set bedding, a towel big, 4 small towels for 1 person and 5 cloth kitchen in the apartment, 2 rolls of toilet paper per bathroom). Customer shall receive their own sheets and towels in the warehouse building, at a fixed date and time (for Stella Maris) or apartment will be equipped with a double set. linen and towels for your stay. Number of towels is dependent on the booked apartment.
3. Final cleaning (except kitchen - a kitchen must be deposited in a pure state, otherwise will happen surcharge 60, - Euro)

4. Cost of energy consumption and gas (not applicable to long-term rentals, 4-week or longer from October to May or separately defined). At present, the price of 1 tank of gas is 17.50 - Euro, 1 Kwh 0.283549 costs - Euro.
5. Use of pool in the garden just for guests living in the building Stella Maris, or other building, which includes a swimming pool (it is required to comply with the Rules pool, garden and building, and hours of opening and closing the garden with a swimming pool).
6. Using the sun loungers in the garden (for free, independent and deposition of bringing in a designated area of sun loungers).
7. Using the media i.e. SAT-TV (ASTRA), mini music system.
8. Beach umbrellas in the apartment. (in Stella Maris)

The prices do not include:
1. The cost of health insurance (accident, medical expenses), baggage insurance.
2. Insurance against cancellation of the event.
3. Transportation costs from the place of permanent residence to the place rented accommodation and return.
4. Costly transfers from the airport or the airport
5. Other cost-transport / travel to the accommodation (eg travel costs at the bus stop or bus, travel expenses to the accommodation in the event of a significant delay, or lost at the exit, ie also bought organized excursions, etc.).
6. Expenses for additional services made available on request.

Extra charge:
1. Internet desktop, wired in apartments Stella Maris - 4, - Euro per day (3 MB / 24 godzinay). Minimum rental period one week online line.
2. Safe in the apartment - 2, - Euro for 1 day (payable on site, on request)
3. Baby cot with bedding - 7, - Euro per day (payable on site on request)

4. Use of sun loungers and umbrellas from the Stella Maris on the beach - 4, - Euro, 1 day / 1 chaise (self-service). Prior to the elevation of sun loungers on the beach, it is necessary to notify the intention STAR office and payment. The customer is obliged to return the rented chairs for erecting the designated place. If you leave the sun loungers and parasols on the beach, you must cover the costs of their value.
5. Additional fresh towels and linens in apartamecie on request or due to other causes such as. splash, stain - 10, - Euro per 1 set. (without service exchange in the apartment)
6. Cleaning the apartment during the holidays on request - 25, - Euro, 1 hour (services can, depending on the availability of the staff).

You may not:
1. Use set. bedding and blankets, pillows from an apartment in the garden and on the beach. Please obtain a private beach towels to use on the beach.
2. Transfers and use of glass vessels and objects for the garden (especially thin and delicate)
3. Feeding cats in the garden and on the balconies and the use of dishes from the apartment for such purposes outside the object
4. Use of furnishing an apartment, villa, for purposes other than their intended purpose.

Other considerations:
• The rented apartments and villas may reside number of people, including children, in line with the booking and payment is made.
• A customer is obliged to prudent use of external and internal Fitted building, apartment, villa.
• In case of damage, the Customer is obliged to inform about this fact and to regulate the loss.
• Complaints and doubt must be submitted to the landlord immediately upon entering the premises. This will avoid misunderstandings or assistance.

Accommodation / check out:
Accommodation, apartment, villa, from 17:00
In the case where the accommodation is prepared in advance, guests can be accommodated at a different time. Please ask about this opportunity.
The return of the apartment, villa, and handing over the keys, not later than 11:00.

Receipt and return of keys only as follows and only in the office of STAR, SL (Calle Merida 2, Edf Azahara, Lok No.. 4, 29780 Nerja), distant from the Stella Maris apartments o180m. Baggage can be deposited in the office. To greet guests without the stress, Please specify the estimated time of arrival at the place of Star Office, and especially in the case of arrivals after. 20:00 hour and late at night.
In the absence of information at the aircraft landing / arrival, STAR, SL is not obliged to wait for Guests after 20:00 on the day of accommodation. 

Depending on your accommodation. Please inform whether and where it is possible accommodation with a pet.
If YES (surcharge 5, - Euro per day). Note - The pet owner is fully liable for any damages that must be dealt with immediately. Animals may be present in the apartment only and exclusively under the tutelage of the owner or can not be left alone. Animals have no right to the entrance to the garden in Stella Maris, or any other garden.

Meals optional. Guests can purchase vouchers for meals at the nearby snack-bars, restaurants prior to arrival or already in place in the STAR, SL
• Breakfast - price 4.50 - Euro (breakfast sets)
• Lunch - price 8.50 - Euro (lunch menu)
• Dinner - price 9.50 - Euro (sets of menu)
Meals are not added soft drinks and alcoholic drinks (unless you are located in the set meal)
STAR S.L. not reserve tables for meals or meals hours. Usual hours: Breakfast from 9:00 to around 11:00, lunch 13:00 to 17:00, dinner 18:00 to 23:00.
Purchase of meals used in practice only when renting apartments for groups or groups of children with mentors.

Optional trips to Andalusia:
Our guests can buy on the spot in the office of STAR-day tours of Andalusia in Granada (Alhambra), Seville, Cordoba, Ronda and Gibraltar or Morocco. It is also possible to buy the short evenings of Spanish flamenco and grill.

Rental cars.
Guests STAR S.L. and other clients have the option to reserve / rent cars of various classes at the airport in Malaga and Nerja, and return to Malaga or Nerja. Payment for the rental car is made on site at delivery. Credit card is required (you can not pay another card or cash). Reservations will be made only in case of an express order by the customer.

Transfers from the airport and the airport in Malaga:

On request we can make a distinct transport service from Malaga airport to your accommodation, or back. Price for one-way transfer of a taxi for 4 people is 70, - Euro, the price for the transfer of 25 to 55 people (bus) is 380, - Euro. We can arrange you a transfer from the airport in Almeria, or from other places in Spain (price negotiable).

Possibility of parking in designated parking spaces on the street. The underground garage by payment 15, - Euro per day at a distance of 130m. Stella Maris away and 300m from the offices of STAR, SL in a residential building, Fercomar.


• Plaza 20m sand and gravel.
• Government 50m shop 300m large market.
• Restaurants 200 m
• Bus stop / bus station 1800
• 300m bus stop
• 700 meters taxi
• Centre of Nerja and the Balcon de Europa 1500
• Plaza Tutti Frutti (pubs, nightclubs) 900m
• Caves of Nerja (Nerja Caves) 5 km
• White Andalusian village of Frigiliana 6 km
• 56 km from downtown Malaga
• AGP Malaga Airport 70 km.
• Almeii Airport 165 km.
• Water Park at Velez-Malaga, 20 km., freshwater
• Water Park in Almunecar, 25 km., sea water

We cordially invite you all year round. We ensure that your stay is enjoyable and memorable. 





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